Terms and Conditions

These Terms govern your use of (“our website”) and the purchase of products from our website. By using our website, and by purchasing a product via our website, you agree that you have read, understood and accepted the Terms. This has the same force and effect as if you had actually signed these Terms. In these Terms:  “We”, “our” and “us” refer to Tubetool Supplies and “you” and “your” refer to the customer (you).


Our product prices are set out on our website and may be updated from time to time. All prices are in Australian dollars and, unless we state otherwise, all prices under these terms are inclusive of GST.

Orders and Payment

Your order is an offer to enter into an agreement with us. No agreement is created until your order and accompanying payment have been accepted and processed by us and we have confirmed this to you. Payment must be made in full at the time of your order. Once we have confirmed your order you are bound by the order.


If you place your order before 12pm, your order may be dispatched by the courier the next working day. Orders placed after 12pm may be dispatched on the next working day to your nominated address. You must enter the correct delivery address details at the time of purchase. If you enter the wrong address, we will resend your order to the correct address at your expense.

Return/Exchange Policy

Except where required by law, you must return the damaged goods within 14 days of receipt. If you receive a faulty or damaged product, you must notify us immediately. You will be given instructions for returning the product and receiving a refund or replacement. You must return the product in its original packing material, where possible in its original condition. When we receive the product we will assess the product to determine if it is damaged or faulty. If the conditions of the returns policy have been met, you will receive a full refund or a replacement (at our cost).


Copyright in our website is our property. Our website includes copyright material, trademarks and registered design information. This material may only be used for the purposes of browsing our website and purchasing products.

Excluding other Conditions and Warranties

We are not liable to you or any other person for loss in connection with use of our website or a linked website, or any products sold via our website. Unless expressly stated in these Terms, all other implied conditions and warranties are excluded.


The information contained in our website is provided by us in good faith. Every effort has been made to ensure accuracy and to the best of our knowledge, the information is accurate and current. However, we and our associates do not make any representation or warranty as to the accuracy or completeness of the information, we do not guarantee that our website is free from error or faults, and we will not be liable for any such inaccuracies, errors or faults.

We make no warranty that any product will meet your individual requirements.

Changes in these Terms

We may vary these Terms or any information contained in our website at any time.


Your use of our website and your purchase of a product from our website will be taken to indicate your consent to our collection, use and disclosure of your personal information in accordance with our Privacy Policy, which forms part of these Terms and is available on our website. We may for example disclose information about you or to receive information from your credit card provider or agents.

The Spam Act

We comply with the Spam Act 2003. If we send you promotional emails, you will be able to respond by asking us not to send you any more emails. However, all of our official communication with you will be by email: notice of confirmation and receipt of your order, invoices and so on. You agree as part of your acceptance of these terms to our sending you emails for those related purposes.


Notices will be sent by email to the preferred email address you have nominated. You will be deemed to have received a notice at the time the email is sent. Keep your email address information up to date.


We may transfer all or part of our rights and obligations under these Terms to our business partners or related bodies corporate. You may transfer the benefit but not the burden of your rights and obligations under these Terms.

Applicable Law

These terms are governed by the laws in force in New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts which may hear appeals from those courts.